City of Los Angeles LAwell Benefits Program

⚠️ Notice: High call volumes. Click here for quick assistance and FAQs.
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LAWell Assistance & Resources

High Call Volume

LAWell City Hall staff are currently experiencing a high volume of calls and emails. We are working to respond to your inquiries as soon as possible.

Below are common inquiries and the quickest ways to obtain assistance:

To Change or Correct Your PCP

Please contact your health plan directly:

Missing Medical ID Cards?

If you have not received your cards, you may access your digital card by registering your account online. If you need assistance registering your online account, please contact the member services line of your health plan.

Vision Coverage (Anthem)

Anthem (“Blue View Vision”) is the current provider for LAwell Vision (optometry) coverage. New vision ID cards were recently sent by Anthem, but there has been no change to the vision benefit.

General Questions

For general questions or to report a qualifying life event:

833-4LA-WELL (833-452-9355)


Your online resource for the LAwell Civilian Employee Benefits Program!

Learn how a New Employee
can enroll into LAwell benefits.

Report a qualifying Life Event to make a benefit change.

Learn how to access services for your LAwell benefits.

Life events are explained in these short mini-guides.


MEMBER BENEFITS

MEDICAL

CASH-IN-LIEU

DENTAL

VISION

TAX-ADVANTAGED SPENDING ACCOUNTS

AD&D

WELLNESS
PROGRAM

SUPPORT
PLUS

LIFE INSURANCE

DISABILITY